My mantra:
"It’s Not the Product That Lasts — It’s the Feeling"
Rarely, the public can be engaged beyond fascination; a sentimental bond with the product sparks true experience, which I can deliver.
Business Operations and Product Innovation leader with extensive experience in creation and launch of AI-powered products for performance management, workflow automation, and cloud services. Expertise in ideating, drafting business proposals, executing and releasing intelligent (AI-enabled) enterprise level software solutions using Agile and Scrum Life Cycle methodologies in the Financial Services, Healthcare Insurance, and Technology industries. Hands-on impact-oriented problem solver, created quantitative business cases for senior leadership, proposing product innovation and cost-saving opportunities.
Having a multidisciplinary background with a unique combination of corporate strategy and implementation, being a member of the founders' team for a $70m technology startup, implementing global business strategy initiatives for a fortune 500 company, and non-profit project management, I have a proven track record of advising high-profile organizations on critical and complex strategic decisions, and delivering measurable impact to a variety of stakeholders - from Fortune 500 CEOs, CFOs, Board members, to budding start-up entrepreneurs, NGOs and civil servants in IT Services & Consulting, and Healthcare Industries.
I have been continually recognized for the ability to devise strategies and lead teams through growth initiatives, providing the expertise needed to meet or exceed annual operating plans and timeline expectations. My accomplishments include developing and implementing cost-cutting measures that preserve financial resources while exponentially improving functional capabilities & ensuring adherence to the highest quality standards. I am a skilled communicator with a reputation for collaboration across all organizational levels to support immediate and long-term goals. With the ability to always keep a level head, I am confident in delivering value in changing environments and fluid settings.
Skills:
SQL, VBA, SAS, Jira, Confluence, Visio, Tableau, Looker; Basics of R, Python, Aha, Domo, LaunchDarkly and mockup builder; Microsoft SQL server, Big data tools such as Teradata, Hadoop, and Alteryx.
Competencies:
Operational workflows optimization, Business Development, Product Development & Management, Marketing Strategy, Storyboarding, Data Analysis, Business Analysis, Market Research, Project Management, Forecasting, Financial Analysis, Process Improvement, Data Visualization, Customer Experience, Cross-Functional Team Collaboration & Leadership, Customer Path Analysis, Process improvement, SaaS, Agile (Scrum), Prototyping, Executive Coaching.
Certifications & Trainings:
Project Management Professional (PMP) by Project Management Institute
Certificate Number: 3268862Lean Six Sigma Green Belt
Certificate Number: 3268862OHSAS 18001 (now known as ISO 45001) by British Standards Institution (BSI)
Certificate Number: ENR-00504214Information Security Management System: Internal Auditor (BS ISO/EC 27001:2013) by BSI
Certificate Number: ENR-00504961BS ISO/ IEC 27001:2013 Information Security Management System Professional by BSI
Certificate Number: ENR-00504946
Select Professional Projects
Launch of AI Innovation Hub:
Conducted root cause analyses to identify key AI automation opportunities and recommend product enhancements. Defined testing guardrails with Data Governance to ensure compliance and adherence to enterprise best practices.
Corporate Budget Application:
Ideated and executed business intelligence initiatives that delivered $15M in overhead cost savings, reduced forecast-to-actual budget variance from 3.25% to 1.5%, and streamlined budget planning processes, cutting time spent by 70% for an annual budget exceeding $200M. Led end-to-end project execution, including requirements gathering, project planning, risk management, and stakeholder alignment, ensuring seamless delivery and impactful results throughout project lifecycle.
Vendor Invoice Processing Application:
Ideated and deployed a Vendor Invoice Processing Application, automating end-to-end invoice lifecycle from capture to payment. The solution streamlined validation, approval workflows, and reporting, improving efficiency, accuracy, and vendor relationships while reducing operational overhead.
Corporate Expense Tracker:
Delivered a scalable corporate expense management platform to digitize workflows, automate reporting, and drive data-informed planning. Replaced legacy manual processes to enhance spend visibility and operational efficiency, while integrating a smart visitor management module with real-time host alerts. Led cross-functional collaboration across product, design, and engineering to define requirements, prototype user flows, and ensure seamless delivery from concept to deployment.
Logistics & Supply Chain Optimization:
Implemented data-driven growth strategies for a Health Insurance client in South-East Asia, developing models to analyze customer engagement and cross-selling opportunities across multiple offices and frontline agents.
Workforce & Attrition Rate:
Hand-picked by Chief Human Resources Officer to revamp corporate employee complaint management platform by introducing an adaptive, user-centric interface that accelerated issue resolution and enhanced employee experience. Partnered cross-functionally to identify systemic pain points, define new workflows, and drive feature alignment. Enabled delivery by proactively removing blockers and authoring training documentation to support adoption across 33 offices globally.
MBA Highlights - Graduate School of Management, UC Davis
President, Consulting Club (2023):
Established pro-bono consulting team within the UC Davis Consulting Club supporting local non-profits (Yolo County non-profits, UC Davis student startups, community centers) by recommending innovative solutions to their day-to-day business challenges.
UC Davis MBA Ambassador (1 of 6):
Served as strategic liaison between Admissions team and prospective students, shaping outreach initiatives and strengthening the program’s brand through engagement.
Teaching Assistant:
Business Law (MGT-215) - Winter 2024 and Spring 2024
Financing New Business Ventures (MGT-160) - Spring 2024
Select Coursework:
Financial Accounting
Product Management
Technology Competition and Strategy
Corporate Finance
Managerial Budgeting
Data Analysis for Managers
Business Law
Operations Excellence
Data Analysis for Managers
Data Wrangling & Statistical Analysis
Strategic Leadership & Organization Strategy
Statistical Experiments and Causal Inference
Marketing Management
Financial Times Quiz, 2023
Davis, CA
Paramount Case Competition, 2023
Los Angeles, CA
Before Winter Break / Finance Class, 2022
Davis, CA
